NYX is closed on weekends and major holidays. All orders received on Friday, Saturday and Sunday will begin processing the following Monday.
Domestic Shipping Policies:
Standard Shipping: Orders may take up to 3 full business days to be processed, picked and packed before it is shipped. Please allow 7 to 10 business days for your order to arrive.* Orders with standard shipping travel via FedEx SmartPost or UPS Ground.
Expedited Shipping: Expedited orders shipped via UPS 2nd Day Air or UPS Next Day Air must be placed before 8:00am PST, Monday through Friday, to ship the same day. Please allow 1 full business day for these orders to be processed, picked, packed and shipped.* Please note expedited orders placed on Friday will be delivered within the following business day (except for all major holidays). Due to shipping restrictions, some products are ineligible for expedited service.
Shipping Outside of the Continental US: Orders traveling to Alaska and Hawaii can only be shipped via UPS 2nd day air. Orders traveling to Puerto Rico and the Virgin Islands can only be shipped via FedEx SmartPost.
Shipping Confirmation: A shipping confirmation with your tracking number will be sent to the email address you provided at time of order. Please track your shipment as NYX is not responsible for lost or stolen packages.
Free Shipping Promotion: Standard shipping is free for orders of $25 or more before tax. Unfortunately, orders shipping to Alaska and Hawaii are ineligible for this promotion.
*Attention: Please note that orders placed during a sale may take up to 1 to 2 weeks to process in our warehouse due to high volume. We will try our best to get your goodies out to you as soon as possible!
International Shipping Policies:
NYX does not ship directly to international addresses. We have partnered with myus.com to offer convenient and fast international shipping to more than 225 countries.
How It Works:
1) Choose your myus.com subscription, create your account and receive your own US address.
2) Use your new US address provided by myus.com when placing your order with us.
3) Once we ship your order, myus.com will manage the mail forwarding process to you.
Please note that some items cannot be shipped to international addresses and are not eligible for myus.com's services. These restrictions include hazardous materials (e.g. Nail Polish). Additional restrictions may apply to your destination; the myus.com website has a complete list of prohibited items for different countries.
The unauthorized reselling or distribution of NYX products is prohibited. Orders placed with the intention of exchanging money for product, are against NYX company policy. We have alerts in our system setup to identify such orders. NYX reserves the right to cancel any order, without prior notification to the customer. Obtaining a myus.com membership does not bypass this company policy. If you would like clarification on whether your order is considered "reselling", please feel free to contact customer service here.
Our responsibility for loss or damage ends once your order reaches their warehouse safely. We recommend reviewing their insurance options for international shipments before you place your order.